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New Member
Posts: 3
Registered: ‎07-20-2022

Missing Package

[ Edited ]

Hi

 

My order {removed per forum guidelines} was supposed to be delivered on Monday. However, the delivery person called me on my phone before deliverying the package, I told her I want to change the shipping address. She said that is not possible and she will take the order back and the order will be cancelled. I also got the below cancellation email right after the call:

 

Your package has been returned to us.

Unfortunately, BBYGD was unable to deliver your package so they're returning it to us.

We'll begin processing your refund for the item(s) included in your package as soon as we receive the return. For more details, see the What You Need to Know section below.

We value you as a Best Buy® customer and hope we can help you better in the future.

Sincerely,

Your Customer Care Team


However after one hour I got another email saying that my order was delivered but infact I never received it.

 

Please investigate this and issue a refund.

Posts: 73
Topics: 2
Kudos: 20
Solutions: 5
Registered: ‎11-24-2021

Re: Missing Package

Hello, admt38!

 

Welcome to the Best Buy Forums!

 

I had a refund take almost 3 weeks last year, it was quite frustrating. Once an order has shipped the delivery address is not able to be changed, that is why they were unable to complete the delivery. It is possible that the delivery confirmation was sent by mistake by the order system. I would be happy to look at the status of the order for you to be sure that it was properly canceled and refunded. Can you send a private message with the information below so that I can look up your account? You should be able to send a private message by clicking the button the the right of my signature below!

 

  • Name
  • E-mail Address
  • Phone Number
Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-20-2022

Re: Missing Package

I just sent you a private message.

Thank you
Posts: 73
Topics: 2
Kudos: 20
Solutions: 5
Registered: ‎11-24-2021

Re: Missing Package

Thank you! I will continue to work with your there!

Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-20-2022

Re: Missing Package

Hi

 

Did you get my private message?

Posts: 73
Topics: 2
Kudos: 20
Solutions: 5
Registered: ‎11-24-2021

Re: Missing Package

I did receive your Private Message, and have sent a response.

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,228
Topics: 1,838
Kudos: 941
Blog Posts: 0
Solutions: 352
Registered: ‎11-10-2008

Re: Missing Package

I had BBYGD for delivery for my laptop I got during the Black Friday in July event. Turns out it was a Geek Squad Employee who drove from the local store to my complex and even called me to let me know he was there. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.