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Posts: 1
Registered: ‎05-03-2019

Missing Package

[ Edited ]

I placed an order in February that I never received & the courier claims had been signed for. I immediately contacted UPS to track my package but they were of no assistance so i contacted Best Buy to see if they could put in an investigation. They refused to investigate, replace, or refund me for an item I never received. To say that I’m furious is an understatement! Their customer service reps were beyond rude and not helpful at all. This is a breach of contract, it’s Best Buy’s duty to ensure that me, the customer receives their package. I didn’t do business with UPS they did and should do their best to find out where my lens is!!!! So pretty much I threw $133.55 at Best Buy because I apparently just like to give money away and a much needed lens away!

The order number is {removed per forum guidelines} and my email is {removed per forum guidelines}

I’m really at my wits end because no one seems to care about me not having my package!

Posts: 549
Topics: 23
Kudos: 119
Solutions: 33
Registered: ‎07-23-2018

Re: Missing Package

Hi, LyneR,


A missing order is certainly something that would cause me some stress. Especially if I had been working to get it resolved for an extended amount of time. I'm sorry this is happening to you! 


I did have to remove some of your information from your post. Our forums is a public place, and we wouldn't want anyone accessing your private information. Will you please send us a Private Message so we can take a closer look at this? Please be sure to include your order number, full name, email address, and phone number. We look forward to hearing from you!

Austin|Social Media Specialist | Best Buy® Corporate
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