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New Member
Posts: 3
Registered: ‎03-31-2021

Missing Package

[ Edited ]

I purchased a drone for $1,058.22 on Mar 21, 2021. The package was supposedly delivered on Mar 22, 2021, at 10:30 AM. I received a delivery confirmation email with a picture of the package placed at a site that I could not recognize. That day when I got home, nothing was there so I called customer service and got a case number. After having been told 3 times to wait for 72h, asked if I wanted a refund or a reshipment, and 10 days later, they sent an email saying: 

 

This email is in response to the issue you reported for order # {removed per forum guidelines}.

We've concluded our investigation and have determined we will not be providing a refund or replacement item.

At this time, we encourage you to work with the carrier and/or local law enforcement regarding this matter.

 

In my case, the carrier was Best Buy itself. I feel like Best Buy is letting me down here. I just want somebody to walk on my shoes and give me a solution or at least tell me what my next step should be.

 

This whole situation feels like checkmate to me and it's really frustrating.

 

Any help would be appreciated. 

 

 

 

 

Posts: 626
Topics: 26
Kudos: 128
Solutions: 28
Registered: ‎02-08-2019

Re: Missing Package

Hi there, diangeloc,

Thank you for taking the time to join our community here, although I am disheartened to hear about the issues that arose with the your recent order and its delivery. I can understand how the email you received can cause some confusion given these circumstances. I would like the opportunity to review this further on our end.

When you get the chance, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the blue button below. I look forward to hearing back from you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-31-2021

Re: Missing Package

Good Afternoon Alyssa,

 

I just sent you everything. I'm hoping you can help me.

 

 

Posts: 626
Topics: 26
Kudos: 128
Solutions: 28
Registered: ‎02-08-2019

Re: Missing Package

I appreciate that heads up! I've just located your private message and I'll be following up with you there in just a moment.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-31-2021

Re: Missing Package

I want this to be public. You told me, in other words, that I'm screwed. Best buy took my money!