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Posts: 1
Registered: ‎01-08-2020
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Missing Package

I purchased a gift card on 12/09/2019 and have not yet received it. It has an arrival scan from 12/12/2019 at a UPS facility but no updates after that. It may have been lost or something. I would really appreciate it if someone could help. Thanks!

Posts: 4,191
Topics: 95
Kudos: 239
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Registered: ‎08-21-2017

Re: Missing Package

Hey there, crababb,


Thanks for stopping by our community forums. I'm always keeping a close eye on tracking information so I would feel the exact same way if I were in your shoes. I'd be happy to see what's going on with this package. I'll need a few more details so I can further assist you. Can you please send a private message including your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to helping you out with this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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