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Posts: 1
Registered: ‎05-28-2019

Missing Package - Fedex

I ordered a mini fridge 5/12 (for delivery 5/15). It is now 5/28 and I just keep getting deflected by Best Buy customer service who keeps telling me that FedEx is responsible for "providing a solution". This doesn't make sense since FedEx doesn't have appliances...


Note: I started a case with FedEx who later came back and said they couldn't find the package and to contact Best Buy to have them start their lost package procedures. At this point, I'm convinced that Best Buy doesn't have any lost package procedures otherwise they would have just sent a replacement and billed for the missing package. 


After 5 phone calls with Best Buy's customer service, a bounce-back email saying the mailbox isn't monitored, and the chat function not working (apparently for the last 7+ months), I'm resorting to this forum. 

Posts: 943
Topics: 39
Kudos: 171
Solutions: 34
Registered: ‎11-23-2018

Re: Missing Package - Fedex

Hi there, Ickmim, and welcome to our online community!


Thank you for reaching out to us on our forum, although I hate to hear that you've had issues receiving assistance with your missing package through our chat and over the phone. I'm hoping I can provide the help you're looking for through this platform instead.


I'd like the chance to look into this if you could send me a private message containing your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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