05-05-2019 05:48 PM
Welcome back to the forums. That’s a great question.
Order details are generally available online for about 18 months after the purchase. After that, they come down. If your orders are newer than that, they may temporarily go away during server maintenance. Please check back after about 24 hours.
If those orders still can’t be found, please let me know. I’ll see if I can check it out and find a reason why that’s happening.
05-06-2019 10:51 AM
In that case, please send me a private message through the link in my signature below this post. If you include your name, email address, phone number, and a couple of those missing order numbers, I’ll check it out and see if I can help out at all.