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New Member
Posts: 4
Registered: ‎09-22-2017

Missing Order details

Hello, I'm trying to check my recent online orders and I see all of them suddenly dissappeared.

 

What's exactly going on?

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Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Missing Order details

Hello, Zaram,


Welcome back to the forums. That’s a great question.


Order details are generally available online for about 18 months after the purchase. After that, they come down. If your orders are newer than that, they may temporarily go away during server maintenance. Please check back after about 24 hours.


If those orders still can’t be found, please let me know. I’ll see if I can check it out and find a reason why that’s happening.


Thanks, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 4
Registered: ‎09-22-2017

Re: Missing Order details

I'm talking about orders made last week

 

everything just dissappeared 

Highlighted
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Missing Order details

Hi, Zaram,

 

In that case, please send me a private message through the link in my signature below this post. If you include your name, email address, phone number, and a couple of those missing order numbers, I’ll check it out and see if I can help out at all.

 

Thanks,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!