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New Member
Posts: 2
Registered: ‎11-29-2022

Missing / Lost Package

Hey folks,


Sleeper Agent here - I had ordered Mario Kart: Live for my nephew, and UPS and both sent me an email saying the packaged was delivered.  I live in an apartment complex, so I checked around my neighbors doors, and the other buildings adjacent to mine that have similar numbers - doesn't seem to be anywhere.  What can I do in this sort of situation?

New Member
Posts: 2
Registered: ‎11-29-2022

Re: Missing / Lost Package

I just tried to file a claim with the carrier (UPS) and was given this message: 


Cannot submit claim.

The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations. [UPS:E023]

Posts: 189
Topics: 1
Kudos: 37
Solutions: 15
Registered: ‎10-19-2020

Re: Missing / Lost Package

Hey there, lkblink,


Thank you for joining the Forums and for reaching out to us!


I see you also wrote in on Facebook, and will be assisting you over there shortly.




Katie R|Social Media Specialist | Best Buy® Corporate
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