11-29-2022 02:22 PM
Sleeper Agent here - I had ordered Mario Kart: Live for my nephew, and UPS and bestbuy.com both sent me an email saying the packaged was delivered. I live in an apartment complex, so I checked around my neighbors doors, and the other buildings adjacent to mine that have similar numbers - doesn't seem to be anywhere. What can I do in this sort of situation?
11-29-2022 03:04 PM
I just tried to file a claim with the carrier (UPS) and was given this message:
The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations. [UPS:E023]
11-29-2022 03:34 PM
Hey there, lkblink,
Thank you for joining the Forums and for reaching out to us!
I see you also wrote in on Facebook, and will be assisting you over there shortly.
|Katie R|Social Media Specialist | Best Buy® Corporate|
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