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Posts: 14
Registered: ‎01-02-2014
Accepted Solution

Missing Items in delivered order

I placed an order for a surge protector that also included two HDMI cables as part of the package.  I received the surge protector today but no cables.   As far as I can tell, the cables are not shipping separately.   Can someone here assist?  I'll PM the appropriate order info / other pertinent details as needed.





Posts: 369
Topics: 25
Kudos: 98
Solutions: 20
Registered: ‎10-19-2017

Re: Missing Items in delivered order

Hi there, Bill!


Welcome back to our Forum! I know how it feels to keep an eye on your products tracking, only for it to be delivered without all the accessories. That isn't the experience we intended when you decided to place your order with us, so I truly appreciate you taking the time to share this feedback so we can get this sorted out.


It would be my pleasure to look in to this further. I'll look at your Private Message now, and respond there shortly.





Elle|Social Media Specialist | Best Buy® Corporate
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