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Posts: 1
Registered: ‎08-19-2019

Missing Item

I'm extremely furstrated with how my case has been handled.  I order a couple of items and only 1 of the items showed up, but I was charged for both.  I've inquired about the missing item (Beats by Dre) and they are still investigating.  This order was put in nearly 2 months ago, and still no solution. 


I needed the headphones for a trip so I had to go buy another pair before I took off.  So I'm on the hook for 2 pairs of headphones, and it's very frustrating.  I have had nothing but great experiences with BB, but after this episode I might have to start exploring other stores to purchase my electronics from.

Posts: 705
Topics: 30
Kudos: 147
Solutions: 49
Registered: ‎02-08-2019

Re: Missing Item

Hey there, amandeep2636,


Thanks for reaching out to us, and welcome to the Best Buy Forums! I certainly understand your frustration with this experience, as that is definitely a long time to wait for your order to ship. I'd be happy to take a look into this for you and see what I can do. Can you send us a private message with your full name, email, phone number, and order number? You can send me a private message by clicking the blue button in my signature below.


Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
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