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Posts: 1
Registered: ‎11-28-2019

Missing Confirmation email

Hi I recently placed an order using guest checkout but did not receive a confirmation e-mail, would you be able to provide the order number for tracking purposes? The email used was the same one on this account.

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Posts: 1,362
Topics: 17
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Solutions: 82
Registered: ‎10-03-2017

Re: Missing Confirmation email

Hello, Vendersonright1,

 

Welcome to the forums!

 

Those confirmation emails should be going out automatically but sometimes there's a fault in the Matrix and things don't happen the way they should. If you don't receive confirmation, it can make you wonder if the order went through successfully. Not to worry, as I am here to help and get all the information you need. To get started, I simply ask that you shoot us over a private message with your full name, email address, phone number, and the order details. Once I have that in tow, I can go ahead and see what's going on and give you any updates I may find!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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Posts: 1,362
Topics: 17
Kudos: 98
Solutions: 82
Registered: ‎10-03-2017

Re: Missing Confirmation email

[ Edited ]

Hello,

 

In case any other customers see this post, these orders were for Best Buy Canada, and we are unable to assist with those. Please reach out to our friends to the north here if you are a customer of Best Buy Canada. I also welcome you to reach out to them on Twitter at @BestBuyCanHelp or on Facebook by visiting their page Best Buy Canada. However, please note that the latter option does not allow the ability for private messages.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!