BestBuy.com

[Lopez1574]

Almost a week ago, I placed an order with some help from a CS member. It was for one Black Sony ZX Series Wired OnEar Headphones and one White Sony ZX Series Wired OnEar Headphones.

As you may see in the product page: https://www.bestbuy.com/site/sony-zx-series-wired-on-ear-headphones-black/8618232.p?skuId=8618232

The items individually include a $10 promotional Best Buy Gift Card. Since I bought one of each, I should have received 2x $10 Promotional Best Buy Gift Card by now since the headphones have already been delivered to my home.

To make sure that the order qualified, on the same day that I ordered the items, I made a chat online with Best Buy to inquire about the order. And to paraphrase, the support said that I do qualify for 2x $10 Promotional Best Buy Gift Card and I should receive them after my order ships despite the promo GC's not showing on my order details screen. I have yet to receive the 2x promotional gift cards.

I was told to email Best Buy Gift Card Support "bestbuygiftcardsupport@cashstar.com". But I have yet to receive a reply.

Please help!

[Allison-BBY Social Media Specialist · Accepted solution]

Hello, Lopez1574!

Thanks for posting on our forum for support. I can understand wanting to follow up on your e-gift cards, as this is a great promo being offered. I hate to hear you've had issues receiving this as well as support in the matter. Although one promotion is typically applied per order number, I understand you may have been informed otherwise. I'd like to do all I can to help now!

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,