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New Member
Posts: 4
Registered: ‎05-11-2019

Missed first delivery attempt

Hi,

 

I had a emergency and missed the first delivery attempt, they sent the package to the walgreen but its too far from my house. I requested a re-attempt and no luck. What are my options here? Can i get a replacement order reshipped please?

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Posts: 406
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Solutions: 77
Registered: ‎10-19-2017

Re: Missed first delivery attempt

Hi there!

 

I hope everything with the emergency has been taken care of and that everyone is okay. Have you had the time to follow-up with the shipping company to see if there are any available options through them? 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-11-2019

Re: Missed first delivery attempt

They told me they had requested re-attempt to the shipping station near me. The station can choose to take the request or let the package hold at walgreens. They advise me to go there and take it but its too far for me. Worse case scenario would be returned to shipper. What's my options here? Thanks

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Posts: 406
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Kudos: 61
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Registered: ‎10-19-2017

Re: Missed first delivery attempt

So, if I understand correctly, they are currently attempting to relocate that to a closer access point, correct?

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-11-2019

Re: Missed first delivery attempt

No, it will remain on the same pickup location(walgreen). The shipping station near me can choose to do the re-attempt that i requested or do nothing (hold at walgreen for 5 business days then return to sender if no one picks it up). I don't think i am going to pick it up because its too far.

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Posts: 406
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Kudos: 61
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Registered: ‎10-19-2017

Re: Missed first delivery attempt

I can understand not wanting to drive to pick up something that was shipped to you. 

 

Will you update us once you know for sure if the shipping station near you chooses to re-attempt the fulfillment that you requested or decides to leave it at Walgreens?

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-11-2019

Re: Missed first delivery attempt

At this point, they didn't give me an exact answer. I called in 3 times and they told me they requested it to the shipping station that handle my package. But the status hasn't changed since Friday morning, so its unlikely they are going to re-attempt the delivery for me.

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Posts: 406
Topics: 21
Kudos: 61
Solutions: 77
Registered: ‎10-19-2017

Re: Missed first delivery attempt

With many shipping companies not operating on the weekend, I'd say it may take until Monday to hear back. I am here on Monday, so feel free to shoot me over a private message with your order number, phone number, full name, and email if you haven't heard back by the end of the day on Monday. 

 

To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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