Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎11-08-2019

Misleading shipping times

[ Edited ]

I made an online order on wed 11/6 Your web site showed get it next day on 11/7 Apparently this is totally misleading. The order status kept saying arrival for 11/7. I did a chat with customer service. They said it would arrive and just needed to be picked up by carrier for updated shipping - tracking. Could not get them to tell me what carrier, kind of a runaround. At that point I figured no delivery this day. Today I get email from bb with ups tracking. Shows delivery today 11/8. Then I get another update showing 11/ 11 Monday. We are traveling and at a rv resort. We leave tue. 11/ 12. If this is delayed again we will not be at the shipping address anymore! Very frustrating when ordering based on delivery promised arrival. I cannot trust best buy to deliver as stated anymore! Order. # {removed per forums guidelines}

Highlighted
Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Misleading shipping times

Hey there, deerislandbrew

 

Thanks for reaching out to us here on the Support Forums! You'll notice that I had to remove your order number that you'd posted. This is because it goes against our Forums Guidelines to post personal information like that. Thanks for your understanding. 

 

I know that if I was needing an item before leaving and the tracking details were pushed back like this, I'd be curious as to what was going on and some reassurance that it was going to arrive. I'm happy to do what I can to help you out with your package that should be arriving to you. 

 

We offer next-day shipping through UPS all season long. With this, it is considered next business day, so that would by why it was pushed back until Monday on the tracking details. However, now that it is in the hands of UPS, it should be arriving to you soon. My guess is that it was picked up today from the store and should be arriving on Monday, if not this weekend. 

 

I hope this helps!

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎11-08-2019

Re: Misleading shipping times

Again, I say that I ordered on a wed. Your web site said next day delivery. It had not even been received by UPS on Fri. As I didn't get tracking until Saturday. Your site showed delivered friday, ups site showed delayed. Point being that your web site lies about shipping time. You are not Amazon. I will.never order online at BB again.