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Posts: 1
Registered: ‎06-07-2021

Misleading model listed

I ordered a computer from bestbuy.com the site listed the model number as Stealth15M010 but the receipt shows Stealth 15M A11SEK-033 which on the MSI website translates to Stealth15M033. I've called and talked with several people at the 800 number and all seem to not understand the "bait and switch" that is happening. I made the purchase expecting model Stealth15M010 but it appears I am getting Stealth15M033 per the receipt.

 

I hope this is an error on best buy side and they they are just listing the wrong model on the order page: https://www.bestbuy.com/site/msi-stealth-15m-15-6-gaming-laptop-intel-core-i7-16gb-memory-nvidia-gef...

 

MSI specs can be found here:

https://us.msi.com/Laptop/Stealth-15M-A11SX/Specification

 

Am I paying for the Stealth15M010 price but getting the less computer? Concered i'm being taken advantage of.

 

 

Posts: 1,678
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Registered: ‎11-23-2018

Re: Misleading model listed

Hello, brettbohannon, and welcome to our online community!

 

Thank you for taking the time to post on our forum. We strive to make sure all the product information listed on our site is as accurate as possible. While our Terms and Conditions state we do not warrant product descriptions or other content as accurate, complete, or error free, it doesn’t make it any less concerning when you find an item you’ve purchased isn’t what you were expecting. I hate to hear this may be the case with your computer model.

 

I'd like to look into this situation further and see what I can do to help now. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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