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New Member
Posts: 2
Registered: ‎11-20-2022
Accepted Solution

Misdelivered package. Need help!

[ Edited ]

My order {removed per forum guidelines} should have been delivered yesterday. I stayed home and was waiting for the package to arrive. I got an email from Best Buy then stating it was delivered. Since I was home I was confused because I hadn't seen a driver. I checked the tracking number right away and it says "Signed for by: OOO" and the delivery location is different. I contacted FedEx and asked for help and they told me that I need to contact the sender in the first place to start the procedure. I hadn't slept well because of that fact and I really hope that I would get help there.

Posts: 213
Topics: 1
Kudos: 26
Solutions: 16
Registered: ‎11-29-2016

Re: Misdelivered package. Need help!

Hello, Joshedms,

 

Welcome to the Best Buy Forums.

 

Thanks for reaching out about your order. We find never ideal when a package is lost and can understand how disappointing this can be. We’d be happy to help so this can be made right with you.

 

To do so, send a Private Message with your full name, phone number, email address, and order number. Make certain to click the blue button next to my signature to send the message. Talk to you soon.

 

Best,

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-20-2022

Re: Misdelivered package. Need help!

My case wasn't resolved still. I need help please from another person because Andy seems busy.

Posts: 213
Topics: 1
Kudos: 26
Solutions: 16
Registered: ‎11-29-2016

Re: Misdelivered package. Need help!

Hello. 

 

We’re still working on your order. Keep an eye on your Private Messages for a follow up.

 

Best, 

Andy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!