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New Member
Posts: 2
Registered: ‎07-18-2019

Microsoft Surface Laptop 2 after 10 days

I had bought brand new Microsoft Surface Laptop 2 in the USA on July 15th. Currently, I am in India and my laptop is with me. Can you help me resolve the issue or return this item?  I will be returning to the USA on August 10th. please help to resolve this issue ASAP

Posts: 3,203
Topics: 49
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Solutions: 172
Registered: ‎08-21-2017

Re: Microsoft Surface Laptop 2 after 10 days

Hi there, naveen6u,

 

Thank you for taking the time to visit us here on our community forums. I would be happy to see what options we have available to assist you. I'm not quite sure I understand exactly what is happening. Can you please provide some more details?

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-18-2019

Re: Microsoft Surface Laptop 2 after 10 days

My laptop is not Turing on.
Posts: 3,203
Topics: 49
Kudos: 226
Solutions: 172
Registered: ‎08-21-2017

Re: Microsoft Surface Laptop 2 after 10 days

I see, naveen6u,

 

I appreciate you clarifying that. We offer a 15-day Return & Exchange Promise for most of the products we sell. Did you purchase a Geek Squad Protection plan for this computer? I'd like to see if we may have any other options available to assist you. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!