02-08-2019 06:08 PM
I ordered 2 copies of Microsoft Office Home & Student 2019 which arrived 02-05-19. I attempted to redeem the product keys with Microsoft but discovered that the keys were not activated by Best Buy. The error message given was: "KEY_NOT_ACTIVATED." Microsoft support page stated "You'll see this message if the retailer where you purchased Office didn't activate the product key at the point of sale. The product key must be activated by the retailer before you can use it....go back to the store where you purchased Office and have them activate the product key." I tried to resolve the problem through phone support and Geek Squad representatives, but they couldn't do it. Can you help me by activating these keys or sending me working replacement keys? Thanks
02-13-2019 05:48 PM
Hello, N-M-C, and welcome to our online community!
Thank you for reaching out for support on our Forums. I'm sure you are anxious to redeem these product keys and get to using the software, and I'm willing to do all that I can to activate these for you.
In order to look into this further, I'll first need a few pieces of information from you. Can you please send me a Private Message including your full name, email, phone number, and order number? You can find the blue option to message me to the right of my name, below.
Happy to help,