Sarah-BBY
Hi there, everyone!
Thank you for letting us know about this. We certainly want our customers to receive products that are in excellent condition, especially with a highly-anticipated release like this. Our shipping teams work to protect merchandise, with the ultimate-goal being for it to arrive as the manufacturer intended, and in pristine condition. That said, there may be factors that could cause some unexpected damage, regardless of the effort that went into that step.
When it comes to collector’s editions, those are often considered a display piece. We fully understand that physical damage, even to the box itself, would cause some frustration, which is never our intent. In this circumstance, due to limited availability, we cannot replace those that arrived in less than perfect condition. That said, we are happy to help out with a return under our Return & Exchange Promise. Provided the product has not been opened, it can be returned during the return period for a refund, if you decide you do not want to keep it in the condition it was received.
Sincerely,
 | Sarah|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
