BestBuy.com

[ogstarwars]

I can't manage my payment methods or add or subtract credit cards on my account. In the app or on the website it keeps giving me a blank screen and will not let me get to payment management or to a place I can add a new card. 2 days I have been trying. Cost me a chance at a Playstation and series x. Not happy!

[Elle-BBY Regular Contributor]

Hello, ogstarwars,

Welcome to our Best Buy forum community! While I wish your reason for reaching out was a happier one, I'm glad you brought this to our attention. Missing out on the products you had your eye on is never fun, but I can imagine it's even less ideal when it happened because you weren't able to put in your payment information. 

I ran into that myself on a different site the other day, so I understand how frustrating it can be. That's not a position we want anyone to be in, but we appreciate you letting us know so that we can try to find a way for that not to happen going forward. 

Could you elaborate on what would happen when you'd try to pay for your purchase? When it wouldn't let you update your payment method, did you try to make the purchase on another browser or device? The more details you can provide on how it wasn't allowing you to pay, the better I can look into this.

Cheers, 

[ogstarwars]

I was trying to update my credit card and payment information to add a new card. Had some items in cart, opened a separate window to access account so I could update my info. It didn't work. It would flash like it was taking me to a page, then nothing. When I went home and tried it on local wifi and browser on desktop, similar issue.

[Elle-BBY Regular Contributor]

Thanks for sharing those details with me, ogstarwars!

That's odd that the page wouldn't populate when you'd try to update your payment information. Could you elaborate on how you're trying to access the page? What browser are you using, or are you going through our app? 

Is your browser in English when on our site? I know it's designed to be used in an English browser, so random issues can occur if trying to view it in a different language. It's also a good idea to clear your cache and browser history, as sometimes that can help when not being able to access a page.

Are you logged into your My Best Buy account? If you aren't, you can try logging in to your account, select Account Home and there is an option to manage payment methods there. 

While I'm unable to update your payment information on your behalf, you can place an order with one of our phone reps and see if they can help you save a form of payment to your My Best Buy account for future use. They can be reached by calling (888) BEST-BUY or (888) 237-8289.

Cheers,