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New Member
Posts: 8
Registered: ‎11-21-2020
Accepted Solution

Mail Return Not Being Processed

[ Edited ]

For order {removed per forum guidelines} which delivered to me on 11/4, I used the prepaid label with tracking #{removed per forum guidelinesto return. Two agents have confirmed through online chat that the return was delivered on 11/11, but I was told that I need to keep waiting for the return to be processed although it had been 10+ days since the return was delivered. 

 
I am not waiting any longer for my 2,799.99 refund! Maybe I should not purchase on bestbuy at the first place!
Best Buy Employee
Posts: 2,167
Registered: ‎01-09-2015

Re: Mail Return Not Being Processed

I notified the moderators of your full order and tracking numbers.  Please refrain from posting personal details such as this as anyone can read this, including people who do not have accounts and are not logged into the forums.  This could be a potential risk to you and Best Buy.

 

Like you, the two agents have confirmed that the item was delivered onto a dock at the returns center on 11-11.  Due to the extreme number of online orders during this COVID-19 pandemic, returns are taking longer than normal.  I am not sure how up to date the stickied topic is on the matter, but it mentions processing returns can take up to 15 business days. You can refer to that here:

 

https://forums.bestbuy.com/t5/BestBuy-com/Returns-Center-Refunds-Please-Read/td-p/1347883

 

 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 8
Registered: ‎11-21-2020

Re: Mail Return Not Being Processed

Are you saying that bestbuy will definitely process my return before the 15th business days arrives? Of course it will take up to 15 business days, isn't that bestbuy should at least try to resolve the concern that customers have especially when the return involves 2k+ purchase? 

New Member
Posts: 8
Registered: ‎11-21-2020

Re: Mail Return Not Being Processed

I would not even have to post here if the online customer service chat or phone agents could provide any useful information regarding the return besides "you will see your refund in one billing cycle".

Best Buy Employee
Posts: 2,167
Registered: ‎01-09-2015

Re: Mail Return Not Being Processed

They provide answers based on the limited details they have.  The employees at the call center are not the same ones in the returns center processing the returns.  

 

I can't say it will be processed within 15 days, but as the link I provided you states that after 15 days follow the steps to contact a moderator so they can look into it.  As for why they aren't rushing to process your return....all brown shipping boxes with return labels look the same.  There is no way to find it among the others, and they are processed first in, first out to be fair to everyone.  In the future, it would be advisable to return the item to a store if you'd like the process to go quicker.  The returns center is overburdened due to the sheer number of people ordering online, and by the same token more returns than they are used to as well.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,102
Topics: 50
Kudos: 210
Solutions: 44
Registered: ‎11-23-2018

Re: Mail Return Not Being Processed

Hi, Starabbit, and welcome to our online community!

 

Thank you for posting on our forum for support with your recent return. While jdogg836 provided great insight into our current process, I will reiterate the information he already provided in terms of our time frame. Due to the increase in mailed returns, it can take around 15 days for our returns center to process a return after it arrives at the facility. I understand this may not be ideal, and I encourage you to keep an eye on your email for further communication on your return status.

 

If you still haven't received a notification after Thursday, please let us know here. If have any other questions or concerns please let us know as well.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎11-21-2020

Re: Mail Return Not Being Processed

Hi Allison, no notification/update on this since I post here. My bank is going to charge me an interest on this purchase shortly. Please investigate what is going on here. All the retailers are experiencing high volumes during this time, but bestbuy seems to be the one that struggles most. Maybe there is another reason other than the volume of the sales. Please investigate. I want my 2.9k+ refund back!

New Member
Posts: 8
Registered: ‎11-21-2020

Re: Mail Return Not Being Processed

Hi Allison, can you take a look at the return?? No update on the return so far. I am going to dispute if nobody is taking if this return.

Posts: 4,448
Topics: 46
Kudos: 455
Solutions: 265
Registered: ‎11-29-2016

Re: Mail Return Not Being Processed

Good morning, Starabbit,

 

Welcome back to our forums.  Allison is unavailable at the moment, so I wanted to step in and make sure we’re addressing your post while she’s away.  I’m sorry to hear you’ve not yet received any updates to your order as of yet, but I’ll be happy to take a closer look and offer any additional assistance I can. 

 

For me to review your order further, I’ll ask that you use the blue “Private Message” button in my signature to send me the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 4,448
Topics: 46
Kudos: 455
Solutions: 265
Registered: ‎11-29-2016

Re: Mail Return Not Being Processed

Hi, Starabbit,

 

I see you’ve sent a few of my colleagues some private messages with the information I’ve requested, and I’ll be replying to your message momentarily.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this envelope is visible to you.

 

Speak to you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!