11-26-2019 03:52 PM
I placed an order and didnt realize until about 50 mins after that i got the wrong version of the item and I cant cancel it. I dont know if i have to wait the full week to recieve the item just to send it back and i dont even know if ill get my money back. When all i could do is cancel it right now and order the correct item. I tried looking at the support page but the information there didnt give me any solid advice on how to fix it or if there was a way to just easily cancel and reoder the right item. I also tried calling but a robot told me there was nothing to do, couldnt find an email either. Any help to fixing my order or cancelling it would be helpful
11-26-2019 04:28 PM
11-27-2019 04:04 PM
Welcome to our forums!
I appreciate you taking the time to share your situation with your online order. There is normally a small window where the site allows you to cancel an order, which is generally within 30 minutes after placing it, because we try to chip them as soon as possible. I am happy to review this for you.
Depending on the status of the order, you can refuse delivery when it arrives, or bring it in to your nearest store, which is the fastest way to get your refund. I can also place a new order for you, while you wait to receive the first order. Let’s look into your available options. Please, send me a private message with the order number, your full name, phone number, and e-mail address. I look forward to hearing from you.