BestBuy.com

[BoiseTech]

I signed up for Total Tech (and an account) after seeing a Black Friday deal. I purchased that deal, and 1 other one. But now all my orders are being cancelled.

I paid $200, and now can't use the service.

My orders show a cancel reason code of "Fraud Negative" ?

"cancelReasonCode":"Order cancelled due to Fraud Negative"

What does that even mean?

Thanks

[Kayden-BBY Social Media Specialist · Accepted solution]

Hey there, BoiseTech!

Thank you so much for reaching out and also joining us on our community forum . Although, I can understand how these cancellations may be concerning.

That being said, I’d be happy to take a closer look and properly document this here at our Corporate Campus for further review. In order to do so, on desktop kindly use the “PrivateMessage” button below to send your:

Full name
Phone number
Email address
Order number

Best,
 

[BoiseTech]

PM Sent. Thank you.

[Kayden-BBY Social Media Specialist]

It is my pleasure! I have received your message and responded.