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New Member
Posts: 2
Registered: ‎11-21-2022
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Made 2 successfull purchaes, now all purchases being cancelled

I signed up for Total Tech (and an account) after seeing a Black Friday deal. I purchased that deal, and 1 other one. But now all my orders are being cancelled.

 

I paid $200, and now can't use the service.

 

My orders show a cancel reason code of "Fraud Negative" ?

 

"cancelReasonCode":"Order cancelled due to Fraud Negative"

 

What does that even mean?

 

Thanks

Posts: 190
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: Made 2 successfull purchaes, now all purchases being cancelled

Hey there, BoiseTech!

 

Thank you so much for reaching out and also joining us on our community forum . Although, I can understand how these cancellations may be concerning.

 

That being said, I’d be happy to take a closer look and properly document this here at our Corporate Campus for further review. In order to do so, on desktop kindly use the “PrivateMessage” button below to send your:

Full name
Phone number
Email address
Order number

Best,
 

Kayden|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-21-2022

Re: Made 2 successfull purchaes, now all purchases being cancelled

PM Sent. Thank you.

Posts: 190
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: Made 2 successfull purchaes, now all purchases being cancelled

It is my pleasure! I have received your message and responded.

Kayden|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!