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Posts: 1
Registered: ‎03-25-2020

Lost/stolen package

I ordered airpods about a week ago from bestbuy. They were supposed to be delivered on Monday March 23, 2020. For some reason I was notified that the adress was insufficient. On tuesday I received notification that the item was delivered however it was not delivered to me or to my house. I called beat buy and was connected with someone who was no help. They transferred me to Apple without giving me a 3 digit transfer code so I lost the call after being on hold for 2 hours. Ive called back since repeatedly with no luck. I want my money back this is ridiculous.
Posts: 5,910
Topics: 200
Kudos: 494
Solutions: 292
Registered: ‎08-21-2017

Re: Lost/stolen package

Hello, Eastville,


Thank you for visiting our community forums. I'm sure you were looking forward to receiving these AirPods. I would be happy to take a closer look at this to see what options we have available to assist you.


I'll need a bit more information so I can review your order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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