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Posts: 1
Registered: ‎11-19-2019

Lost shipment

[ Edited ]



I have a shipment for a game that was preordered and supposed to be delivered on Friday 11/15. When I look up the tracking number it says it's been out for delivery since 11/15. It's now 11/19 and I'm pretty sure the package has been lost because my house is not that hard to find. At this point if the game ever arrives I'd like to return it since it was a gift and I had to actually buy the game in store on 11/16 lol. However, if I return it I'd lose out on the $10 dollar preorder bonus and I used a $20 reward to buy it in the first place. Just want to see what I can do here. The order number is{removed per forum guidelines}


Thank you

Posts: 278
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Lost shipment

[ Edited ]

Hi there!


Thank you for reaching out. I understand your concern! I'd want to know where my game is and how I can get my points back. So that I can look into this further, can send me a private message with your full name, email, and phone number as it appears on your order?




Meg|Social Media Specialist | Best Buy® Corporate
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