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New Member
Posts: 1
Registered: ‎09-11-2019
Accepted Solution

Lost order number

I ordered something using guest purchase and have not received an email confirmation. I cannot track it not so I know it went through please help.
Emerging Expert
Posts: 7,478
Registered: ‎02-25-2013

Re: Lost order number

Did  you use a credit card for the purchase?


you may have to go into a store with the card you used and see if they can look it up.


Check your bank to see if you were charged.  If you were not charged, or if the order was declined you may see something there.


I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 7,326
Topics: 161
Kudos: 252
Solutions: 326
Registered: ‎11-30-2015

Re: Lost order number

Good Afternoon and Welcome, Epicguy41,


Realizing you might not have received a confirmation email can spark some concern! Thank you for posting to our community about your issue. We apologize for the slight delay in our reply, but we’d be happy to see what assistance we can extend to you. 


Are you still in need of assistance? If you are, can you please send us a private message with your full name, phone number and email address? We’d be happy to see if we can locate your order number for you using those details. A private message can be sent our way by choosing the blue “Private Message” next to my name at the bottom.



Mariah|Social Media Specialist | Best Buy® Corporate
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