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New Member
Posts: 6
Registered: ‎12-18-2015

Lost gift card

Hi, 

I lost a physical Best Buy gift card I had purchased on the website. I talked to four different people who said they could not help me with replacing the gift card because I didn't have the gift card number. Well duh, I don't have the gift card number because I lost it. Why does Best Buy state in their gift card policy they can replace a lost gift card if a receipt is provided if they have no way of looking up the gift card based on the purchase information? If someone could help me with this I would greatly appreciate it.

 

Thanks

Posts: 2,333
Topics: 217
Kudos: 150
Solutions: 80
Registered: ‎07-06-2009

Re: Lost gift card

Hello, atl614col,

 

Thanks for reaching out about your gift card. I can understand losing this and not being able to get a replacement wouldn't be ideal. I'd be happy to see how I may be able to help with this. 

 

To start, can you please send me a private message with your full name, phone number, email address, and the order number from when the gift card was ordered? To send me the private message, you can use the button in my signature below. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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