12-16-2020
05:53 PM
- last edited on
12-17-2020
08:11 AM
by
Bill-BBY
Hello BBY team,
I recently recieved a package from UPS. When I opened the box, there were 2 empty iPad boxes. It seems someone tampered the box, stole them items, re-taped it during the transit. I tried to initiate a case with Best buy team but they sent me an email and asked me to work with UPS/local law agency to resolve this issue.
I also inititated a claim with UPS and came to know that they approved the claim. As per UPS, I should recieve a refund or a replacement and UPS will refund to Best Buy. There is no way UPS can refund me directly unless they recieve a release form from the Best Buy. I tried to call Best Buy customer service but couldn't get any help.
This is clearly Best Buy/UPS issue and I shouldn't be suffering in this issue. I didn't recieve my item and Best Buy is clearly not willing to help even though the claim is approved.
Can you guys please help me in this regards?
Regards,
Shahid {removed per forum guidelines}
12-16-2020
06:07 PM
- last edited on
12-17-2020
08:12 AM
by
Bill-BBY
Reference# {removed per forum guidelines}
12-16-2020 07:30 PM
Best Buy cannot replace your stolen iPads until they get refunded by UPS. It is also a security measure on the part of UPS to avoid scammers who may initiate a false claim.
Things like this are done in this way to protect the seller and the buyer.
12-16-2020 08:01 PM
12-16-2020 10:07 PM
Claim Information
Check Claim Status: Package Inspection/Investigation Complete
Status Detail Package Inspection/Investigation Complete, if you have questions please contact the shipper for further details
Tracking Number
XXXXXXXXXXXXXXXX
Claim Type:
DAMAGE
This is the proof the inspection/investigation complete and they asked me to contact the shipper for further details.
12-18-2020 05:04 PM
Good afternoon, Shahid,
Welcome back to our community forums and thank you for writing to us regarding your order. As someone who mainly shops online, I can only imagine your surprise to open this package and see two empty boxes. I would be glad to see how I can best assist you with this purchase.
Have you been able to get help since making these posts? If not, I would be glad to take a closer look. I will need to gather a bit more information in order to do so.
Can you please send me a private message that includes your:
Full name
Email address
Phone number
Order number
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.
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12-23-2020 12:14 AM
12-23-2020 11:04 AM
Thank you for letting our team know! I've located your private message and will be following up with you there in just a moment to further assist. I look forward to working with you!
Best Regards,
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12-23-2020 11:18 PM
12-24-2020 09:24 PM