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Posts: 1
Registered: ‎06-20-2022

Lost Package

I recently ordered a package and after the delivery date came and went i checked on the status online. It stated it was delivered but it had not been. i checked the proof of delivery they had on the order but it was only a pdf just stating they delivered it and nothing else. Don't know really what to do because I've never run into this problem before so i figured i would post the problem here to see what options i have. 

Posts: 1,100
Topics: 66
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Lost Package

Hello, LaughedHunter, 


Thank you for checking in with us. I place quite a few online orders, so I can relate to the anticipation of an expected delivery. If your order was marked as delivered, and you are unable to locate it, I understand why you’d be curious about what your support options may be. With a bit more information, I’d love to see if I may have any resources available to help. 


When you have a moment, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful. To send a Private Message, simply use the darker blue icon, which is located across from my signature. I look forward to hearing from you! 



Sarah|Senior Social Media Specialist | Best Buy® Corporate
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