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Posts: 1
Registered: ‎03-19-2019
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Lost Package

It is my first time to purchase something from best buy website, and I really dont know what I can do right now… 


I purchased a graphic card on best buy website on 3/8 and the UPS tracking shows that  the item is delivered and it was left at the front door yesterday (3/18). However, I did not see anything at my front door yesterday, and I also checked with my neighbors if they receive any package from UPS yesterday. None of them received anything… I waited until this afternoon and I still dont see any package left in my front door or my mail box. I am afraid that the package is lost or stolen from someone. I tried to contact best buy by phone, but I dont know why I couldnt connect to a real representative… I found this forum and I hope I can get some helps from anyone asap.


Posts: 2,152
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Registered: ‎08-08-2017

Re: Lost Package

Good morning, aaron890223,


Welcome to our community.  Like you, I’ve found myself in the unfortunate position of having to try and track down a purchase that was supposedly delivered to my residence, yet I couldn’t seem to find it.  You have my apologies for the inconvenience this created for you, but you’ve luckily stumbled upon the right place for help.


I’d like to look into this for you but will need some additional information from you first.  When you can, please send me a private message that includes the details below.


Full name

Email address

Phone number

Order number


To send me a private message, just click on the blue button in my signature below labeled “Private Message”.


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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