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Posts: 2
Registered: ‎08-27-2019
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Lost Package by UPS

I have failed a claim with UPS when I found out my package was lost, which was on 8/01/19.  Its been almost 3 weeks, and have finally been notified that my claim has been denied.  There is no way for me to cancel this order and its a little frustrating.  I paid for this item on my Best Buy Credit Card, and I would hate to make a payment for something that I don't have or probably will never recieve.  Is there any way for me to cancel this order and get my refund back to my BBYCC?

Posts: 303
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Lost Package by UPS

Hi there, nvlobos,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

I always track all my orders as well, so I can certainly understand wanting to see what options may be available at this time. While I cannot guarantee any particular outcome, I'd be glad to see if I can assist in any way. To do so, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send us a secure private message by clicking the button down below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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