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Posts: 1
Registered: ‎02-02-2021

Lost Package Twice

I ordered a TV stand from It was lost by UPS and a claim was filed. A replacement was sent to my local Best Buy store where it was signed for by an employee. The store then misplaced the package. Best Buy directs me to talk to UPS and UPS says the package was signed for so there is nothing they can do. This is incredibly frustrating and I just want a resolution. I have a useless TV sitting in my living room since November awaiting a stand. 

Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Lost Package Twice

Hello, lujanca6, and welcome to our online community!


Thank you for posting on our forum for support. I can image you've been looking forward to finally receiving a TV stand to use, and I hate to hear you've run into problems on two occasions receiving this order. I'm hoping I can provide the assistance you're looking for now.


Did you contact your local Best Buy and talk to a manager about the reshipped package you said was misplaced by them? Please let me know in a private message including your full name, email, and phone number as well. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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