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Posts: 1
Registered: ‎05-03-2019

Lost Package / Missing Address


On Sunday, April 28, 2019 a friend and I visited a Best Buy in the Los Angeles area attempting to purchase some air pods.  They were out of stock like everyone else, but the service representative offered to put in an order for us and have the item shipped to our home.  He said it should be there within 2 - 3 days.  I paid for the item, gave him our info, and we left.


Unfortunately, the tracking on the air pods shows that the item was sent to the correct city, but the package has no street address on it.  It has a name and a city.


I have attempted to call Best Buy support to have the address corrected, but they will not speak with me.  I purchased the item with my credit card.  However, the reps will only speak to the individual for whom I purchased the item.  This is strange in itself, but it becomes extremely frustrating when what I am trying to do is correct your representative's mistake.


I have my name, the recipient's name, the order number, both my and the recipients e-mail address, and three separate phone numbers that might have been used.


I would prefer to receive the item and call this done.  However, if I cannot get some assistance I have no recourse but to file a claim with my credit card company.



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Registered: ‎04-18-2017

Re: Lost Package / Missing Address

Welcome to the Best Buy forums, BrianHampton, 


It sounds like there is some confusion about the order that was placed in the store by your friend and yourself.  Thanks for registering and taking the time to bring this to our attention and I'm looking forward to sharing the information necessary to make the changes you're looking for. 


My recommendations would be to head to the store where this was purchased to speak with a Blue Shirt about the address.  We'll be here if you have any questions after working with the store!

JJ|Social Media Specialist | Best Buy® Corporate
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