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Posts: 1
Registered: ‎04-04-2021

Lost/Missing Package

I placed an order that was marked as delivered a few days later, but nothing was ever received. UPS told me that I need to contact BB to get this resolved, but I tried calling on Thursday/Friday and that led nowhere. I'd appreciate it if a specialist could help out with this issue.

Posts: 658
Topics: 29
Kudos: 134
Solutions: 45
Registered: ‎02-08-2019

Re: Lost/Missing Package

Hey, pinkpuff!


Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that your package has not arrived yet, and that you had a difficult time getting help for this on the phone.


Sometimes carriers will leave the package(s) at a different location. Do you have a front porch or back doorstep that the package may have been delivered to? If you've double checked this wasn't left somewhere else, it's likely lost/misdelivered, so I would be happy to see what our options are.


So I can get started and take a closer look, please send me a private message, utilizing the link in my signature below, with your full name, email, phone number, and order number.




Meg|Social Media Specialist | Best Buy® Corporate
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