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Posts: 1
Registered: ‎04-16-2020

Lost Item

Hi. I ordered an iPad from the best buy website on January 31, 2020. It's now April 16, 2020 and I have not recieved anything. I contacted the seller MULTIPLE times and the only response I get is: "we have requested an update from our warehouse, we will get back to you as soon as we recieve feedback from them." They responded with this everytime I contacted them for updates (worded slightly differently in every message they sent back). It is obvious to me that the item is either lost or they simply do not have an item to ship. Whatever the reason, the fact of the matter remains: I have waited so long for a product that I will never recieve. I requested a refund as they do not have an item to ship, so a refund can be issued and the order can be cancelled. I was looking at my confirmation email and it states. "Hello -----, Thank you for shopping at! We have received your order and we will process it right away. Your method of payment will not be charged until the item(s) are shipped." The item has not been shipped, but I was still charged. I don't know if I was scammed because I ordered off the official best buy website and I trust it 100%, but the fact that I was charged for an item (iPad) I will never recieved, and the seller (Everyday Phone) has not given me a refund... I genuinely do not know what to think. What steps should I take to get a refund?

Posts: 4,040
Topics: 39
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Registered: ‎11-29-2016

Re: Lost Item

[ Edited ]

Hello, isaj,


While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us.  I apologize for the delay in our response, as we’ve become a bit backlogged on our forums over the past few days, and it’s taking us a bit longer to reply to our customers than we’d usually expect.  


From what you’ve described, it sounds like your purchase was made through Best Buy Canada’s site,  Please know that these Support Forums are designed to assist customers with orders placed through, or through our brick and mortar stores here in the U.S.  As a result, I’ll be unable to review your order further, and offer you the assistance you’re looking for.


With that said, if you’re still in need of assistance, I can forward your contact information to the Best Buy Canada support team, and request they reach out to you regarding this purchase.  For me to do so, I’ll ask that you send me a private message verifying:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This information can be sent privately using the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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