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New Member
Posts: 3
Registered: ‎11-15-2013

Lost 2FA, Can't Log into Account



I upgraded to a new iPhone back in 2020 and lost the 2FA connection in my Google Authenticator app for Best Buy.  I've called Customer Service several times, but they never could resolve it despite saying they did.  I haven't been able to get into my account for nearly two years because of this.  Is there any possible way of accessing this account, becaue I beleive I have rewards and gift cards I can only access through the account.


Thank you.

Social Media Specialist
Posts: 61
Registered: ‎10-19-2020

Re: Lost 2FA, Can't Log into Account

Hey there, kastzy, 


Thanks for reaching out via our community forums. I would love to take a further look into this for you. Can you please send me a private message with your full name, telephone number, and email address?



Best Buy Corporate 

Jacob W|Social Media Specialist | Best Buy® Corporate
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