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Posts: 1
Registered: ‎07-29-2019

Looking to cancel Pre-order

[ Edited ]

Hello, I'm trying to cancel a pre-order as I just want to buy the item on the day it releases instead. I cannot find it in my account, I got the confirmation email and the Pre-auth charge to my bank, but I cannot look it up by the order number to cancel it.


the order # is {removed per forum guidelines}

paypal email is {removed per forum guidelines}


Thank you in advance!

Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Looking to cancel Pre-order

Hi there, williamalsup93!


Welcome to the Best Buy Support Forums! I understand that you are looking to cancel a pre-order that you have already placed with us. I'd be happy to take a look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.





Vince|Social Media Specialist | Best Buy® Corporate
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