04-29-2019 04:53 AM
Hi, I just placed an order using Guest checkout. However, I haven't received any email. I think I might typed the wrong email address. I don't remember the order number either. But I know the shipping address. Could anyone please check it for me? Thanks.
04-29-2019 10:02 AM
Hello, legolassssc, and welcome to our community.
Whenever I make a purchase online, I like to keep a close eye on it until the package arrives at my home. If I were unable to locate any sort of confirmation or record of my purchase, I'm sure I would be feeling a bit confused and out of the loop. I would be happy to help you locate your recent guest order.
I see you've sent one of my colleagues a private message with your contact information, and I was able to locate your order using those details. It appears your order was cancelled as we were not able to properly verify your information. I would recommend ensuring your name, email, phone number, and billing/shipping address all match what is on file with your financial institution before placing another order. If your next order happens to cancel as well, please be sure to let me know and I will see what I can do to help.