BestBuy.com

[NathanDL]

I cannot log into Bestbuy.com. The error message "Sorry, something went wrong. Please try again." It does not tell me what's wrong with the information I've entered. I have tried multiple browsers and devices, as well as clearing out cookies and browsing data. I am able to sign into the mobile app, though, so I know my password is correct. This issue has persisted for over a week now.

Is the website completely broken? There's also an issue with adding products to my Cart. Even when not signed in, I get a "There was a problem adding your product to cart." error whenever clicking "Add to Cart" on any item. This issue began earlier this month. 

Now, I need assistance with the TV I bought, and I can't sign in to access my Protection Plan.

[hockeycanuckjc Valued Expert · Accepted solution]

I don't know if this will help your issue, but we actually had a member on the forum that was able to address their issue by disabling their ad blocker on their browser. Does this situation apply to you?

[NathanDL]

That seemed to work for both issues. Thanks!

[Jiryn]

That worked perfectly, thank you!