BestBuy.com

[mizukisan]

On Nov29, contacted a live agent on a delayed order (ship by Ontrac, delayed since Nov19). And live agent started refund and telling me to wait for confirmation Email.

I did not receive the email after 24hrs, and order status is still in transit, delay. I have chat transcript

[Kayla-BBY Social Media Specialist]

Hello, mizukisan,

Welcome and thank you for reaching out about your delayed order. I know I would be confused if I did not receive an expected confirmation so I'd love to do what I can to help.

To get started, if you do not see an email in your normal Inbox, it's always a good idea to check in your Spam, Junk, and/or Promo folders. Sometimes emails can go to an unexpected folder. If you're still not seeing the email in those places, please send me a private message with some additional information so I can review this in greater detail. I'll need your full name, phone number, email address, and the order number. If you're logged into the forum from a PC, you should see the private message option next to my signature below this post. 

Regards,