06-18-2021 07:02 PM
06-18-2021 08:16 PM
I'm sorry that you were unaware, but this is precisely how online orders at Best Buy work: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat20440005...
Paying for Your Order
Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in store. For digital items, we’ll charge your payment method when you initiate the download of the product or the product is placed in your account and available for use. For special-delivery items, we’ll charge your payment method when you confirm a delivery time. However, we will preauthorize your order amount (including for pre-orders) with your payment method at the time you place the order, which may have an effect on your available credit line. If a preauthorization of a pre-order expires before fulfillment, the preauthorization will be reversed and another preauthorization will be made closer to the confirmed availability date.
While this explains the details for a credit card, it works very similar for a Debit Card carrying a major credit card logo. Dince there is no "available credit line", it does draw down your bank account funds. As a debit card user, another similar situation you may be familiar with is using a Debit Card at a gas pump. Most of the time, these check for an available balance of $75-100 per transaction to ensure there is sufficient balance to cover the impending charge that does not post for a few more days. Consumer advocacy groups and the FTC warn against the use of using debit cards for these types of transactions for this very reason. You'll be happy to know that the reason for these sort of pre-authorizations is actually to counter fraud, not contribute to it.
06-18-2021 09:48 PM
06-18-2021 09:50 PM
06-19-2021 11:36 AM
Good morning, akitasdeluxe,
Welcome to our community forums. As someone who makes most of my purchases online, I can understand your surprise to see an unexpected charge on your account. I appreciate you taking the time to let us know about your experience and would be glad to provide some more information about this process.
As jdogg836 mentioned, when an order is placed on our website an authorization hold will be placed on your account. This is generally removed within two to three business days but can depend on your banking institution. Once your order has been picked up or shipped you will actually be charged for your order.
Since you have returned this order, these funds will generally take up to one full billing cycle to show on your statement, but typically will reflect in the account sooner.
Based on your posts it sounds like you are working with my colleagues on Twitter. Is there anything I can assist you with at this time? Please let me know!
06-19-2021 12:59 PM
I know everyone hates when someone blames another company, but while BB may release the pre-authorization once the transaction is completed, it's still your bank that takes 3-5 business days to remove the hold. Bank always, always claim it's not them, it's the company... but at this point everyone knows it is them in fact holding the funds for few days, the merchant only checks if the funds are available.
Also. You have a "broker" for your investments apparently, but no way to pay for things other than your debit card? How would you be stranded for two weeks otherwise?
Also, also. What magical phone was it that you had to drive for 11 hours to get? Just curious at this point.
06-19-2021 01:22 PM
06-19-2021 01:31 PM