Add Product

Search Results:

Reply
Member
Posts: 10
Registered: ‎06-18-2021

Literal Nightmare: A Novella

>be me
>buy a Galaxy phone on best buy website
> drive 11 hours and 2 states away to pick up my phone
>pick up phone yesterday in Burlington WA
>check into hotel
>wake up to find that Best Buy has force posted the preauthorization BACK onto my debit card
>account overdrawn by hundreds
>mfw they just charged me twice for the same phone
>Best Buy blames my bank
>My bank verifies that they force posted a duplicate charge overnight
>stranded in a different state for 13 business days apparently
>customer care best buy call center is the pinnacle of useless ineptitude
> at this point I go return the phone to the same location because I'd rather buy it from a merchant who isn't engaging in this fraudulent and predatory duplicate charging behavior
>maybe the refund will come faster than the release of the fraudulent duplicate authorization
>mfw I just drove 11 hours for no reason other than a life lesson about avoiding this particular merchant in the future
> call my broker and tell him to immediately sell all the Best Buy stock in my portfolio because this company is out here making lifetime enemies of regular customers by virtue of something as benign as payment processor ineptitude
/scene
Best Buy Employee
Posts: 2,376
Registered: ‎01-09-2015

Re: Literal Nightmare: A Novella

I'm sorry that you were unaware, but this is precisely how online orders at Best Buy work:  https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat20440005...

 

Paying for Your Order

Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in store. For digital items, we’ll charge your payment method when you initiate the download of the product or the product is placed in your account and available for use. For special-delivery items, we’ll charge your payment method when you confirm a delivery time. However, we will preauthorize your order amount (including for pre-orders) with your payment method at the time you place the order, which may have an effect on your available credit line. If a preauthorization of a pre-order expires before fulfillment, the preauthorization will be reversed and another preauthorization will be made closer to the confirmed availability date. 

 

While this explains the details for a credit card, it works very similar for a Debit Card carrying a major credit card logo.  Dince there is no "available credit line", it does draw down your bank account funds.  As a debit card user, another similar situation you may be familiar with is using a Debit Card at a gas pump.  Most of the time, these check for an available balance of $75-100 per transaction to ensure there is sufficient balance to cover the impending charge that does not post for a few more days.  Consumer advocacy groups and the FTC warn against the use of using debit cards for these types of transactions for this very reason.  You'll be happy to know that the reason for these sort of pre-authorizations is actually to counter fraud, not contribute to it.

 

 

 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Member
Posts: 10
Registered: ‎06-18-2021

Re: Literal Nightmare: A Novella

^so this is intellectually dishonest. The preauthorization you reference was released when i picked the item up. It was then duplicated the following calendar day at 2:39am PST. Making a total of 3 instances that my card was charged

If this thread came up in your googles, be aware that the customer service calls are outsourced to people with no real ability to help you, and Department that handles the manual release of these fraudulent duplicate authorizations will, at best, send an email to your bank within 48 hours, but apparently it's common knowledge on the internet the Best Buy is notorious for take taking interest-free loans out of your account without your consent via these duplicate charges. How much do you want to bet they could resolve this, but they would have to invest more in their payment processing infrastructure to do so so they don't?
Member
Posts: 10
Registered: ‎06-18-2021

Re: Literal Nightmare: A Novella

If you found your way here from Google and find yourself in a position where Best Buy has forceposted your account into the negative by duplicate charging you for the same big ticket item, my advice is to start dragging them on Twitter oh, it seems to be the most effective option
Posts: 6,093
Topics: 212
Kudos: 397
Solutions: 305
Registered: ‎08-21-2017

Re: Literal Nightmare: A Novella

Good morning, akitasdeluxe,

 

Welcome to our community forums. As someone who makes most of my purchases online, I can understand your surprise to see an unexpected charge on your account. I appreciate you taking the time to let us know about your experience and would be glad to provide some more information about this process.

 

As jdogg836 mentioned, when an order is placed on our website an authorization hold will be placed on your account. This is generally removed within two to three business days but can depend on your banking institution. Once your order has been picked up or shipped you will actually be charged for your order.

 

Since you have returned this order, these funds will generally take up to one full billing cycle to show on your statement, but typically will reflect in the account sooner.

 

Based on your posts it sounds like you are working with my colleagues on Twitter. Is there anything I can assist you with at this time? Please let me know!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Recognized Member
Posts: 221
Registered: ‎07-16-2014

Re: Literal Nightmare: A Novella

@akitasdeluxe 

 

I know everyone hates when someone blames another company, but while BB may release the pre-authorization once the transaction is completed, it's still your bank that takes 3-5 business days to remove the hold. Bank always, always claim it's not them, it's the company... but at this point everyone knows it is them in fact holding the funds for few days, the merchant only checks if the funds are available. 

 

Also. You have a "broker" for your investments apparently, but no way to pay for things other than your debit card? How would you be stranded for two weeks otherwise?

 

Also, also. What magical phone was it that you had to drive for 11 hours to get? Just curious at this point.

Valued Contributor
Posts: 2,389
Registered: ‎02-07-2011

Re: Literal Nightmare: A Novella

I second every single word @drumn_bass just posted.
Member
Posts: 10
Registered: ‎06-18-2021

Re: Literal Nightmare: A Novella

Update: the refund went through in 8 hours but the fraudulent and predatory secondary authorization remains outstanding. But do tell me more about how my bank is the one holding it up
Recognized Member
Posts: 221
Registered: ‎07-16-2014

Re: Literal Nightmare: A Novella

@akitasdeluxe 

 

Fair enough, I just hope avoiding BB is not the only life lesson you've learned that day.

Member
Posts: 10
Registered: ‎06-18-2021

Re: Literal Nightmare: A Novella

@AndrewB-BBY you seem to exist in an alternate universe where predatory and fraudulent behavior is somehow acceptable if it gets eventually reversed. I did not agree to give best buy an interest free loan for 72 hours, or any amount of time. Do you grasp how dishonest and disingenuous your boilerplate call center rebuttals are, or bah?