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Posts: 1
Registered: ‎01-19-2023

Lies, Wrong Delivery Times, Wrong items, Money taken.

What is this? On January 15th I ordered a laptop - all fine right? It said it could be within' two days as per usual. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. 

I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arrive NEXT MONTH? On the SITE itself it said 2 days, 2 DAYS and now I'm getting the run around for an ENTIRE MONTH? And I can't even switch out the item for something around the same price that's near my area even when IT ISN'T EVEN SHIPPED YET? 

Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.

At this point I have no idea if it's even worth trying to pursue.

Posts: 163
Topics: 1
Kudos: 26
Solutions: 43
Registered: ‎12-07-2021

Re: Lies, Wrong Delivery Times, Wrong items, Money taken.

Hi there, Odysseus,

 

Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. 

 

I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner.

 

I would be happy to look into this closer and assist where possible. To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number.

 

Looking forward to working with you on this.

Ravi|Social Media Specialist | Best Buy® Corporate
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