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Posts: 1
Registered: ‎11-10-2019

Lied to make a sale

[ Edited ]

your website said order in the next 1 hour and 26 minutes to have this delivered tomorrow. This was on Thursday, 11/7. The package was supposed to arrive 11/8. Your website still shows "delivering Friday", which is in the past!!

I called customer service to complain and was told I had two options: 1) just wait until item arrives or 2) when item arrives, request a return/refund.

Are you kidding me? That's the kind of options I have available for being lied to?? I could have ordered my product through the manufacturer directly and received it on Monday 11/11. I went through Best Buy because you guaranteed next day delivery if ordered within your countdown.

This is insane and I will take my business elsewhere moving forward. I've been purchasing from Best Buy for many years but no longer will do so.

Order Number:{removed per forum guidelines}

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Posts: 351
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Registered: ‎11-23-2018

Re: Lied to make a sale

Hi, Stanfulla,

 

Thanks for connecting here on the Best Buy Forums. Welcome to this great community, and please take some time to explore what we offer here.

 

Order delays are certainly never ideal, so I can understand you seeking some support here. While I cannot promise that any other outcome may be available, I’d be happy to take a look for you. To do so, I would need you to click on the blue button in my signature to send me a private message. Once there, I would need you to verify your full name, email, phone number, and order number to get started.

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
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