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New Member
Posts: 1
Registered: ‎03-17-2019
Accepted Solution

Length of time to hold at store

I am interested in buying a laptop but I won't be in the US until April 4th. If I order online for self pick up and inform the store will they hold the laptop until that dates?

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Length of time to hold at store

Hello @paul176 ,


You have 5 days to pick up the order to avoid a cancelletion and for more specific details and all options available check out the help section under store pickup.

Have a great day!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 3,017
Topics: 23
Kudos: 286
Solutions: 180
Registered: ‎11-29-2016

Re: Length of time to hold at store

Good afternoon, Paul,


Welcome to our forums!  Having recently upgraded my personal laptop from the one I had been using for the last eight or nine years, I’ve really enjoyed the new features that my laptop can do.  It’s awesome to hear you’re interested in purchasing your own laptop with us, and I hope you’ll enjoy yours as much as I’ve been enjoying mine.  In regards to your questions, you’ve certainly come to the right place for help, and I’ll be more than happy to get you the answers you’re looking for.


It looks like Andrew_UN has offered up some great information here, and everything they’ve provided is spot-on.  As they’ve mentioned, our Store Pickup option allows you to place an order through to be picked up at your local Best Buy store, and once the order is ready for pick-up, they’ll be able to hold onto your order for five days.  If you’re unable to pick the order up within five days, you’ll want to contact the store directly, or call us at 1-888-BESTBUY (1-888-237-8289) to prevent your order from cancelling. 


If you have any other questions regarding this process, our Store Pickup Help Center article may provide additional insight, or you’re welcome to visit our Support Forums again, and we’ll be happy to address any additional concerns.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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