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Member
Posts: 12
Registered: ‎12-03-2013
Accepted Solution

Lego Box Crushed

Just received my order today.  Opened the first package and everything was good to go but when I opened the second the items box is crushed.  Doesn't look like its open so hopefully there aren't any pieces missing.  Just kind of disappointing.  Not sure whether to blame Best Buy or UPS or a combo of the 2 but just wanted Best Buy to be aware.Box

Box 2

Member
Posts: 12
Registered: ‎12-03-2013

Re: Lego Box Crushed

I tried to attach pics but they don't want to seem to show up Smiley Happy

Posts: 5,814
Topics: 196
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Solutions: 285
Registered: ‎08-21-2017

Re: Lego Box Crushed

Good morning, Wolf315,

 

Welcome back to our community forums and thank you you taking the time to let us know about how this package arrived. We work with all of our shipping partners to help make sure you get orders in good condition so I can understand your disappointment to see that this box was crushed. I appreciate you bringing this to our attention and would be glad to see how I may be able to help.

 

Have you had a chance to take a look at the product inside of this box? If there's any damage or missing parts I would like to help you explore what options we may have to get this returned or replaced.

 

Please let me know how I can best assist you!

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎12-03-2013

Re: Lego Box Crushed

The box was still factory sealed and it looks like everything is in there after opening it so I should be good.  This was just more a FYI/PSA type of thing.  Appreciate the reply

Posts: 5,814
Topics: 196
Kudos: 547
Solutions: 285
Registered: ‎08-21-2017

Re: Lego Box Crushed

Great, Wolf315!

 

I'm very glad to hear that every thing looked good after getting this checked out. Thank you for letting us know about this so we can continue to work with our shipping partners to make sure packages arrive in good shape.

 

Please don't hesitate to reach out to us if we can ever be of assistance in the future, we're here to help!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!