03-30-2021 02:02 PM
Just received my order today. Opened the first package and everything was good to go but when I opened the second the items box is crushed. Doesn't look like its open so hopefully there aren't any pieces missing. Just kind of disappointing. Not sure whether to blame Best Buy or UPS or a combo of the 2 but just wanted Best Buy to be aware.
Solved! Go to Solution.
03-31-2021 08:35 AM
Good morning, Wolf315,
Welcome back to our community forums and thank you you taking the time to let us know about how this package arrived. We work with all of our shipping partners to help make sure you get orders in good condition so I can understand your disappointment to see that this box was crushed. I appreciate you bringing this to our attention and would be glad to see how I may be able to help.
Have you had a chance to take a look at the product inside of this box? If there's any damage or missing parts I would like to help you explore what options we may have to get this returned or replaced.
Please let me know how I can best assist you!
04-01-2021 09:48 AM
I'm very glad to hear that every thing looked good after getting this checked out. Thank you for letting us know about this so we can continue to work with our shipping partners to make sure packages arrive in good shape.
Please don't hesitate to reach out to us if we can ever be of assistance in the future, we're here to help!