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Posts: 1
Registered: ‎08-13-2020

Left Bad Review for Item that I want to take back

See Title.

Item is "14690001" concerning Windows S mode.  Spent hours last night trying to get second monitor (Asus ZenScreen) we bought to work with the laptop,  but Windows S mode was preventing me from installing the necessary drivers to get it to work.  Couldn't disable S Mode initially because Windows didn't actually "activate" properly, which initially led me to beleive that the version of Windows was intentionally locked to S mode.  Once I realized the actual issue, I was able to turn off S mode and install the driver.  Monitor worked fine. 

Was mostly upset because too many anti-competitve and anti-consumer practices on the part of tech companies like Microsoft are working their way into normalcy and as Joe Blow consumer, you feel powerless and lash out.

Trusted Contributor
Posts: 2,718
Registered: ‎02-07-2011

Re: Left Bad Review for Item that I want to take back

S mode is annoying. Pretty sure a bunch of lower end laptops are sold with it turned on because people were installing "free" software from the internet, getting a ton of malware and then complaining thier new computer was running slow.

The quick and dirty way to turn off S mode without going thru the app store for anyone that reads this.

1. Boot into bios
2. Turn off secure boot
3. Reboot

S mode gone and wont come back if you turn secure boot back on.
Posts: 18,491
Topics: 3,254
Kudos: 655
Solutions: 522
Registered: ‎09-29-2008

Re: Left Bad Review for Item that I want to take back

Welcome to our community, aggro.


While I can't guarantee we'll be able to remove the review, I'll be happy to look into it for you. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your Ratings & Reviews username
  • The SKU of the product you reviewed


To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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