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Posts: 1
Registered: ‎05-27-2021

Leaving Best Buy after decades of purchases

Over the decades I have been a loyal BB customer choosing them over Amazon and other retailers. I’ve spent tens of thousands of dollars with the company but no more. I’m transferring my custom to other retailers. Why is this you ask?

I have been a loyal customer but I feel BB has not been loyal to me. I’ve been trying to get a next gen console since launch (yes I know like everyone else) BB could have stepped up here and offered priority purchases to loyal BB customers (like me) but they didn’t, instead they took me and others like me for granted. As such my loyalty to the company is one sided and I’m not giving them by $ any more.
Posts: 10,230
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Solutions: 323
Registered: ‎11-10-2008

Re: Leaving Best Buy after decades of purchases

I'm sorry but high demand items have always become first come, first serve like all retailers. Even since the Pre-Order window. Other retailers too will have the first come, first served system as well. To the best of my knowledge having Elite or Elite plus does not put you into front of the line for buying a console, or perhaps other products for that matter.


Even those "You can only shop here if you join our club" retailers will still not have loyalty or priority of buying a console.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Valued Expert
Posts: 8,268
Registered: ‎02-25-2013

Re: Leaving Best Buy after decades of purchases

You are going to find that you can go somewhere else and not get one either.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Valued Contributor
Posts: 2,513
Registered: ‎02-07-2011

Re: Leaving Best Buy after decades of purchases

Um no.. pick me to buy one, I am obviously more important than every other customer!! Lol