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Member
Posts: 15
Registered: ‎05-06-2019

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Hi Jessica,

 

I sent you the picture of the package ready to go, but I don’t feel comfortable just “wrapping” it as I was told to do.  I dug the remnants of the box out of the trash to build up a second layer of protection but it still doesn’t look good.  There is no bottom to the box because it has discintigrated from the initial ship so I had to use a bunch of duct tape to hold things together.  I put a second box that I was using for Xmas decorations on the bottom to help.  Should I continue with letting ups pick up the package or should we hold off?

 

Thank you.

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Posts: 592
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Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Hello again, Matt,

 

Thank you for your patience as I looked into this. I know this situation has been stressful, so I appreciate you trying to get inventive to make this work.

 

I have sent you a private message with our options to get this return processed. Please check your inbox, located on the upper right-hand corner and get back to me there.

 

Sincerely,

Elle|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎05-06-2019

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Hi Jessica,

 

I responded to your message.  Thank you for looking into the issue and finding a viable solution.  Thank goodness we don’t have to utilize my packing services... I doubt it would make it out the door without getting broke further.

 

Best,

Mattt

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Member
Posts: 15
Registered: ‎05-06-2019

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Just a heads up, UPS came to pick up the package but they were not able to come inside due to liability issues.  

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Member
Posts: 15
Registered: ‎05-06-2019

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Oh, and they said if it was outside they cap the size of pickup to 150 pounds so they couldn’t take it anyway.
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Posts: 592
Topics: 49
Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Matt,

 

I appreciate the update! While I wish that this was able to be taken care of today, I'm glad that we were able to find another option for getting your sub-woofer picked up.

 

Kind regards,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎05-06-2019

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Just when I thought Best Buy couldn’t let me down any further than they already have, they didn’t come to pick up the subwoofer today.  Yet again, I stayed home all day for the pickup but nobody came... 

 

 

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Posts: 592
Topics: 49
Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Hello again, Matt,

 

While I wish you were reaching out with better news, I appreciate you letting us know that something went wrong. When looking into your order, I am confused as to how this became unscheduled as everything looked good for 8 a.m. to noon today when I last checked. 

 

That said, I will reach out to the District Field Marshall in your area as they would be the best contact for getting you squeezed in for a sooner appointment. Once again, I apologize that your appointment today did not go as planned. I'll reach out to you through private message once I have more details on when we can get this scheduled. 

 

Sincerely,

 

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎05-06-2019

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

The subwoofer just got picked up by Best Buy. I will update you as soon as I receive the refund.
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Posts: 592
Topics: 49
Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: Last Time Best Buy Customer: FORMAL COMPLAINT

Hello again, Matt,

 

I was planning to check in with you later today about your appointment, so I appreciate you taking the time to keep me updated on your sub-woofer pick-up.

 

The refund should be processed later today when the sub-woofer is back at the store. Once that's gone through, you should see the funds back in your account within one billing cycle.

 

Thanks again for reaching out to our Forum for support!

 

Cheers,

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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